Shipping Policy
Last Updated: [Date]
1. Introduction
At Eastek Power (“we,” “our,” “us”), we strive to ensure that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines our shipping practices, delivery times, costs, and other related information to help you understand the process and what to expect when placing an order with us.
2. Order Processing
2.1 Order Confirmation: Once you place an order on our website (www.eastekpower.com), you will receive an order confirmation email detailing the items ordered, shipping address, and estimated delivery date.
2.2 Processing Time: Orders are processed within 2-3 business days from the date of order confirmation. Processing times may vary based on product availability and order volume. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
3.1 Shipping Methods: We offer various shipping methods to accommodate your needs, including:
- Standard Shipping
- Expedited Shipping
- Express Shipping
The shipping method will be selected during the checkout process based on your preference and location.
3.2 Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.
5. International Shipping
5.1 Availability: We offer international shipping to many countries. Please note that some products may be restricted from shipment to certain countries due to regulatory requirements.
5.2 Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees, which are levied once the package reaches the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
7. Lost or Damaged Packages
7.1 Lost Packages: If your package is lost during transit, please contact us at [Contact Information] as soon as possible. We will work with the carrier to locate the package and ensure it is delivered to you.
7.2 Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us at [Contact Information] within 48 hours of receiving the package. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Victor Wang
Email: victor@eastekpower.com
Website: www.eastekpower.com
By placing an order with Eastek Power, you agree to this Shipping Policy. If you do not agree with this policy, please do not place an order with us.
This Shipping Policy provides clear guidelines on Eastek Power’s shipping practices, ensuring transparency and setting proper expectations for our customers.
