Return and Refund Policy
Last Updated: [Date]
1. Introduction
At Eastek Power (“we,” “our,” “us”), we are committed to providing high-quality products and exceptional customer service. If you are not satisfied with your purchase, this Return and Refund Policy outlines your options for returning products and obtaining refunds.
2. Eligibility for Returns
2.1 Time Frame: You may return most items within 30 days of the delivery date. Items must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.
2.2 Non-Returnable Items: Certain items are not eligible for return, including:
- Custom or personalized products
- Items marked as final sale or non-returnable
- Products that have been used, damaged, or altered
- Products not purchased directly from our website (www.eastekpower.com)
3. Return Process
3.1 Request a Return: To initiate a return, please contact our customer service team at [Contact Information] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3.2 Packaging: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Clearly write the RMA number on the outside of the package.
3.3 Shipping: Ship the return package to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the package is returned safely.
4. Inspection and Refunds
4.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. We will notify you of the inspection results within 5-7 business days of receiving the return.
4.2 Refunds: If the return is approved, we will process a refund to your original payment method within 10-14 business days. The refund amount will be for the purchase price of the returned item, excluding any original shipping costs.
4.3 Partial Refunds: Partial refunds may be granted in certain situations, such as:
- Items returned after the 30-day return period
- Items that are not in their original condition, are damaged, or missing parts
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us at [Contact Information] within 48 hours of receiving the item. Provide photos of the damage or defect, and we will work with you to resolve the issue, which may include a replacement or a full refund.
7. Warranty Claims
For products covered by a warranty, please refer to our Warranty Policy for details on how to file a warranty claim.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Victor Wang
Email: victor@eastekpower.com
Website: www.eastekpower.com
By purchasing from Eastek Power, you agree to this Return and Refund Policy. If you do not agree with this policy, please do not make a purchase.
This Return and Refund Policy provides customers with clear instructions and guidelines on how to return products and obtain refunds, ensuring a smooth and transparent process.
